Watch Our “FareHarbor For You” Webinar Series, Now On Demand
Have you been keeping up with the latest FareHarbor webinars? Every month FareHarbor experts host two live webinars with essential tips for helping you adjust your business strategies and use your Dashboard to the fullest.
If you missed them, not to worry – all FareHarbor webinars are recorded and published on demand on FareHarbor Compass the following day. Here are our latest webinars, including the FareHarbor For You series and a bonus session on summer planning.
Disclaimer: Some information presented is only pertinent to current FareHarbor clients as our webinars feature tips to optimize the Dashboard. If you’re interested in learning more about becoming a FareHarbor client, you can request a demo here. (The Summer Planning webinar is relevant to everyone).
FareHarbor 101: Create a Foundation for Success
As a FareHarbor client, the Dashboard is completely customizable to you. Whether you’re a new client or you’re still learning the in’s and out’s of your Dashboard, the FareHarbor 101 webinar is a great place to start.
This session is designed to help you better understand and optimize your Dashboard in three areas: best practices, reports, and FareHarbor resources.
What you will learn:
- Key Dashboard terminology (items, availabilities, and more!)
- Book form optimizations to drive sales
- How to use basic and custom reports
FareHarbor for You: Tools for the Reservationist
Reservationists play an essential role in any business – making and taking bookings! We want all Dashboard users to feel confident creating bookings, communicating with booked customers, canceling a booking, and other important Dashboard actions.
What you will learn:
- How and when to overbook an availability
- Using the manifest
- Issuing refunds and placing credit card holds
FareHarbor for You: Tools for the Guide
Tour guides are the face of most activity businesses. Even if you don’t run tours in the traditional sense, your instructors, drivers, or activity leaders still need to know how to best communicate with customers and handle difficult situations.
In this webinar, we discuss the top skills a tour guide should have as well as ways to enhance the customer experience, like offering to take photos for guests.
What you will learn:
- In-house services and partners to help tour guides be successful (Compass, Fotaflo, waiver partners)
- Essential tour guide skills like sense of direction and local knowledge
- Dashboard actions such as setting up notifications for tour guides
Bonus Webinar – Smooth Sailing: Your Guide to Summer Planning
Whether your summer season is just getting started or you’re already looking ahead to next year, the tips in this webinar will help you have a successful busy season. By preparing your staff ahead of time and marketing your activities to the right travelers, you’ll see increased bookings and a strong online presence.
What you will learn:
- Ways to reach your hiring goals and how to find the best candidates
- Which audiences to market your tours and activities to (hint: plan around school schedules!)
- How to ask for reviews and referrals to get in front of new customers
These are just a few of the many webinars we’ve hosted this year. Head over to Compass and take a look at the other can’t-miss sessions currently on demand. And don’t forget to follow us on social media to see what new webinars we have lined up for you next month.
