How Chardonnay Sailing Charters Makes The Most Of FareHarbor
When it comes to FareHarbor, online booking software is just the tip of the iceberg.
We understand that a ‘booking’ is really just another word for ‘customer’, and customers are the lifeline of any tour and activity business.
And while the customer experience might start with an online booking, there’s still a lot that needs to happen before the experience is complete. We’re here to help with that part too.
For example, communicating with your customer about where to meet or what to bring, quickly checking in big groups or multiple activities and staying organized so you can focus on what you do best – providing a memorable experience.
To give you a better idea of how an online booking software can be more of an everything software, we spoke to our friends at Chardonnay Sailing Charters. Each department at Chardonnay uses FareHarbor in their day-to-day workflow and each of them in an entirely different way.
Office Manager on reporting
“FareHarbor’s customizable reporting section has drastically cut down the amount of time I spend on reconciling our income on a daily and monthly basis. Having all of our company’s financial reporting readily available within any given search range has been extremely beneficial within many aspects of accounting. I couldn’t be happier with the reporting options that FareHarbor provides.”
- Allison Green, Office Manager
Vessel Manager on scheduling maintenance
“Having access to our online sailing schedule has made it much easier for me to plan out when our vessels are available for maintenance. Prior to using FareHarbor, I would need to touch base with office staff on a daily basis to check in on boat availability. Now I can schedule my maintenance team in the click of a button.”
- Adam Koch, Vessel Manager
Operations Manager on managing crew schedules
“Before FareHarbor, I would have to go through a paper copy of our monthly sailing schedule and pencil in crew members for each day, then give each crew member a paper copy of their schedule. Since our schedule is always changing, it was very challenging to keep the crew updated on all of the changes to their schedules on a day to day basis.
Now with FareHarbor, I am able to see a digital copy of each month’s sailing schedule and enter in crew with a click of a button. The best part about making the switch to FareHarbor is that our crew members now have 24/7 access to their schedules on any device and can see any changes in real time. I enjoy how efficient and dependable FareHarbor’s customer service department is when you need them.”
- Courtney Scruggs, Operations Manager
Website Design Manager on customization
“I absolutely love how customizable FareHarbor is! Our old system would not allow us to customize anything. It was a cookie-cutter template, and did not allow our company to run as efficiently as it could because we were having to work around our reservation system.
Now with FareHarbor, we can customize the booking software to fit our company, and not have to customize our company fit a software that wasn’t made for it.”
- Breanna Stremple, Website Design and Maintenance
Anonymous customer on online booking
“With the introduction of the new booking system, I have noticed that buying tickets and even gift certificates, has gotten much easier. I now can buy my family gift certificates through their online purchasing system and I don’t even need to call their office anymore. It is quick and very easy!”
From the first click on your website to the final reports of the year, FareHarbor can help with it all. Curious about what else we offer? We’d love to show you!
