Inside the Minds of FareHarbor Leadership: Account Management

Get to know the Director of Enterprise Account Management, the one and only, Colin Daniel Quinn!

This interview series lets you hear directly from the leadership team at FareHarbor — What’s going on in the tourism industry? What’s it like to manage part of the ‘Ohana? What features should every tour operator be using? Find out all of this and so much more!

What made you interested in joining the FareHarbor ‘Ohana?

The genesis of my FareHarbor story can be traced back to a time of professional restlessness and curiosity. I was a jack of many trades, but I was yearning for a more enduring endeavor.

When I stumbled upon FareHarbor,I was immediately drawn to the company’s backstory, which I read about in INC Magazine (“How This Underdog Startup Scooped Up 90 Percent of Its Rival’s Business-in 1 Week,” By Kevin J. Ryan). Moreover, the relationship-centric approach and the inherent swagger and confidence to swing for the fences to empower tour and attraction operators really struck a chord with me.

You’re coming up on 5 years at FareHarbor, what has your FareHarbor journey been like?

Reflecting on my five-year journey at FareHarbor, a whirlwind of memories, challenges, and triumphs come to mind. It’s been a vibrant tapestry of change, growth, and hard work, woven with threads of authenticity, creativity, wit, and an insatiable thirst for fun.

My time at FareHarbor has given me opportunities to nurture a world-class enterprise account management team, while carefully and continually curating and customizing our bespoke, high-touch experience. It’s a journey that has given me the privilege to influence and learn from a bevy of extraordinary individuals from diverse backgrounds and cultures.

Five years may seem significant, but in the grand scheme of our mission, it honestly feels like we’re just getting started. There is so much more to achieve, so many more memories to craft, and an army of young, vibrant, fun-loving ambassadors to mentor.

As I look forward to the next five years, I am filled with anticipation for the legacy we will create. Here’s to the next half-decade of our FareHarbor journey!

FareHarbor Spark is just around the corner, what are the top reasons you would recommend that a client attend this year? What are you most excited for?

The moment we’ve all been eagerly waiting for is swiftly approaching — the spectacular FareHarbor Spark! Allow me to share why this event is not just another mark on your calendar, but an essential catalyst for your business growth.

Step into the Future
Picture this. A treasure trove of insights, the latest industry trends, groundbreaking solutions, and new, exciting functionality all under one roof. Spark 2023 is your golden ticket to the future of the tours and activities industry — you’ll soon be armed with the knowledge you need to conquer your business goals.

The Power of Community
What’s more powerful than a room filled with industry leaders, innovators, and visionaries? Spark is not just an event; it’s a community-building powerhouse. From insightful one-on-one sessions and intimate group discussions to electrifying networking events, Spark is your chance to rub shoulders with the industry’s crème de la crème and cultivate meaningful and genuine partnerships.

Keynote with Dr. Jon
Get ready to be inspired by our keynote speaker, Dr. Jon Kedrowski. An accomplished alpinist, a successful tour business owner/operator and a FareHarbor client, Dr. Jon will share his riveting journey and how he conquered both Everest and business challenges.

Now, what am I bubbling with excitement for? It’s all about y’all, our wonderful clients! I look forward to Spark each and every year because it provides me with a fabulous opportunity to connect with y’all (our partners), listen to your stories, understand your challenges, and brainstorm ways to enhance your experience with our product/services.

So please circle October 8th and 9th on your calendar and get ready for a phenomenal time at Spark Orlando 2023. Register now!

What is your approach to leadership at FareHarbor and how have you successfully scaled the Enterprise division?

As a leader, I strive to bring both compassion and strategy to my role. My goal is to connect authentically with my team while also driving results. I believe this balance of “heart” and “smart” is key to building a successful and sustainable business.

At the core of my leadership is developing relationships. I take the time to understand what motivates each person, how they work best, and what their interests are. By tapping into the power of relationships, I can nurture an environment where people feel valued, empowered, and engaged.

I aim to lead with humility. I know I don’t have all the answers, and I welcome feedback from my team. I also understand that change is constant, so I stay adaptable in my approach. Being vulnerable at times allows me to connect more genuinely with my team.

As we build the Enterprise Division, I will focus on laying this foundation of relationships and culture. It’s not just about profits or results – it’s about the people. I will take time to listen, communicate openly, and role model the values I wish to see in our organization.

The path forward will have its challenges, but by embracing vulnerability and leading with compassion, I know we can foster a culture of belonging. My hope is that our division will be known not just for what we achieve but how we achieve it. The strongest results come from investing in our people first. This will be my guiding philosophy as we grow.

We hope you enjoyed hearing from our Director of Enterprise Account Management — stay tuned as you will have the opportunity to hear from more team leaders in the months to come!