Meet Waitlist: Your new tool to turn cancellations into revenue

Every operator knows the frustration of a last-minute cancellation — or the missed opportunity of turning guests away when a tour fills up. That’s where Waitlist comes in.

Now available in your Dashboard, Waitlist is a simple but powerful tool that helps you capture high-intent demand and turn it into real earnings. When a customer tries to book a fully booked activity, they can join a waitlist and be contacted if a spot opens up. You manage everything directly from the FareHarbor Dashboard.

What is Waitlist?

Waitlist allows guests to sign up for full tours or activities, providing their contact information and consent to be notified if availability becomes open. From there, operators can review who’s on the list, send emails, and book guests directly — all within the Dashboard.

It’s a streamlined way to make sure that unexpected openings don’t go to waste!

Why Waitlist matters

No-shows, reschedules, and cancellations are all part of running a tour or activity business — but they don’t have to mean lost income. Without a waitlist, that gap in your schedule often goes unfilled. With Waitlist, you already have a list of guests ready and waiting to book.

It’s not just a backup plan — it’s a built-in way to recover revenue and keep your availabilities running at full capacity.

The business value of Waitlist

Waitlist doesn’t just reduce lost revenue. It also gives you tools to act quickly and keep your schedule full without creating more manual work.

With Waitlist, you can:

• Fill cancellations fast with ready-to-book customers
• Save time with a simple, customer-facing signup form
• Manage everything in one place, your Dashboard, including customer contact info
• Send email notifications to your list with just a few clicks
• Book customers directly from the Dashboard, without needing extra tools or follow-up

How to use Waitlist effectively 

Waitlist is flexible enough to support a variety of booking needs — and is especially valuable when demand is high or availability is tight. 

Here are a few situations where operators are already putting it to work:

• Last-minute changes or cancellations: Keep your schedule full and your revenue consistent, even when plans change at the drop of a hat.
• Fully-booked or high-demand tours: Let interested customers join your Waitlist when activities fill up — and reach out quickly when more spots become available.
• Seasonal peaks and busy periods: Capture overflow demand during your busiest seasons, and convert it into bookings with no extra effort.

Ready to activate Waitlist?

Waitlist is already available in your FareHarbor Dashboard. It’s easy to enable by Item, and even easier to manage once it’s live. Start using it today to turn missed opportunities into confirmed bookings — and get more out of every availability.

Check out our Help Center article to learn how to open the waitlist.

Have questions or want help getting started? Reach out to our team anytime.