Sell more, on the spot: Retail comes to FareHarbor Dock

With this latest update, your staff can sell retail items like snacks, gear, and souvenirs right alongside bookings. No extra tools or slowdowns — just faster, smarter in-person transactions from one intuitive system.

What is FareHarbor Dock?

FareHarbor Dock is our point-of-sale (POS) solution designed specifically for tour and activity operators. Built to streamline in-person bookings and check-ins, Dock turns your tablet into a powerful sales and service station — whether you’re operating from a storefront, dock, trailhead, or pop-up.

Dock offers two modes:

• Kiosk mode for self-service bookings and check-ins
• Staff mode for walk-up transactions handled by your team

And now, Staff mode does even more: supporting full retail sales.

Boost retail sales effortlessly with Dock

Staff mode now lets your team add retail items to any booking or sell them individually, all within the same checkout flow. That means guests can book their tour and grab a drink, t-shirt, or gear — no separate system required.

Here’s what you can do:

• Add retail to any booking: Upsell in the moment with just a few taps
• Sell stand-alone items: Great for guests who have already booked online
• Complete checkouts faster: One simple flow for bookings and retail purchases

Why it works: Benefits for you and your guests

Adding retail to Dock isn’t just about convenience, it’s a smart way to increase revenue and improve the guest experience.

• Boost average order value: Increase per-guest spending with timely add-ons
• Reduce friction: No app switching or no manual tracking
• Keep lines moving: Quick, combined checkouts help avoid backups
• Simplify staff training: With the same tool for every sale, it’s easy to learn and use

Who this tool is great for

Retail in Dock’s Staff mode is ideal for:

• Operators with a storefront or check-in desk
• Tour companies looking to upsell items on-site
• Anyone who wants to make the most of every guest interaction

From kayaking tours selling dry bags to city operators offering souvenirs, if you have merchandise to sell, Dock is ready.

How to get started

If you already have retail items in your FareHarbor Dashboard, they’ll automatically appear in Dock — no extra steps needed.

However, if you need help adding products or managing your inventory, reach out to our Support team.

Not on FareHarbor? Request a free demo to see how FareHarbor Dock can support your on-the-ground operations.