This luau and dinner show company enhanced their booking experience and operations by implementing FareHarbor’s Waitlist tool. This simple yet impactful functionality makes it easy to manage waitlist submissions and follow-ups, boosting booking revenue by $23,000 within the first two months.

Luau and Dinner Show Company

Renowned for its oceanfront luau shows, this company is one of Kaua’i’s premier entertainment and event providers. Set against the backdrop of a breathtaking sunset, the luau immerses guests in the rich traditions, history, and stories of Polynesian culture. Alongside captivating performances, visitors enjoy a vibrant spread of authentic Hawaiian cuisine, creating an unforgettable experience for families, friends, and travelers alike.

Challenge: Sold-out luau shows and managing demand

As one of the most sought-after experiences on the island, their luaus often sell out days or even weeks in advance. To allow their guests to secure a spot when one becomes available, the team created their own waitlist option for sold-out showtimes. However, this setup relied on a standalone item that was easy for customers to miss and time-consuming for staff to manage. 

Without a dedicated solution designed to collect guest details, send notifications, and streamline booking actions, the team found it increasingly difficult to scale and operate efficiently. 

Solution: Effortless Waitlist experience for guests and staff

This luau and dinner show company was one of the first operators to adopt FareHabor’s Waitlist tool. This functionality quickly proved valuable, improving the experience for both their guests and staff members.

When an availability is sold out, the option to join the Waitlist automatically appears in the online booking experience, guiding customers to submit their contact details and booking preferences through a simple form. On the staff side, all actions can be taken directly within the Dashboard, including managing submissions, receiving new entry notifications, emailing customers, adding staff notes, archiving entries, and booking guests into newly available openings. 

Example below: A Waitlist submission form, enabling customers to submit their contact details and preferences.

Example below: Dashboard view of Waitlist management, including actions like creating a new booking, adding notes, sending emails, and archiving waitlisted customers.

The Results

Within just two months of implementing Waitlist, this operator secured over $23,000 in booking revenue by filling openings with waitlist customers. The new tool provides a dedicated, user-friendly way for customers to submit their details and preferences, while providing the team a streamlined system to manage entries, notify guests, and book them into new openings. With Waitlist, this luau operator can fill open spots faster and maximize revenue from high-intent customers that would have otherwise been missed. 

Enable Waitlist today to unlock more bookings and say goodbye to the hassle of manual waitlist management.