3 FareHarbor tools driving real operator results

FareHarbor’s platform is built alongside the operators who use it every day. From new features to ongoing enhancements on existing products, every update is shaped by real feedback from tour and activity businesses around the world.

The goal is simple. We strive to help you run more efficiently, sell more effectively, and deliver better guest experiences — without adding complexity.

Below you’ll find three stories of operators using FareHarbor features to do exactly that, from expanding their reach to increasing revenue and improving day-to-day operations.

Expanding reach with the FareHarbor Distribution Network

€15K in net revenue from 194 additional bookings.

Friendship Amsterdam, a luxury canal cruise operator, was already performing well through direct bookings but wanted to reach more international travelers.

That is where the FareHarbor Distribution Network (FHDN) comes in. The FHDN is designed to simplify distribution by giving operators one contract, one Dashboard, and access to a wide range of partners without the hassle of managing separate agreements or systems. 

In just a few months after joining the network, Friendship Amsterdam generated 194 new bookings and more than €15,000 in net revenue, all from customers they would not have reached through direct channels alone.

Why it worked: The FHDN helped Friendship Amsterdam expand visibility, diversify its channel mix, and generate more revenue without taking on extra admin work.

Learn more about the FareHarbor Distribution Network.

Giving guests more confidence with Seat Maps

A clearer booking experience and smoother operations.

This heritage railroad operator in New England transformed its booking experience by moving from open seating to assigned seats using Seat Maps.

Previously, tickets were sold by class rather than by specific seat, leaving passengers to choose where to sit after boarding. This often created confusion for guests and added complexity for staff managing multiple train cars.

Now, guests can view the exact layout and select their seats in advance, bringing more clarity and confidence to the booking experience.

Behind the scenes, Seat Maps gives staff a centralized way to assign, adjust, and manage seating directly in the Dashboard. This makes it easier to track capacity, switch trains, and handle changes across multiple resources.

The result is a smoother, more intuitive experience for both guests and staff—from booking through boarding.

Why it worked: Seat Maps gave guests more transparency while giving staff a faster, more streamlined way to manage seating.

Learn how to set up Seat Maps.

Increasing order value with Combos

$100K in additional revenue from retail upsells.

Hopscotch, an immersive art experience with locations in San Antonio, TX and Portland, OR, used Combos to expand beyond ticket sales and introduce retail and beverage upsells directly in the booking flow.

Combos allows operators to sell multiple items in a single checkout experience, making it easy for customers to upsell tours, add-ons, retail items, or complementary experiences before payment is complete. 

By surfacing relevant add-ons at the right moment, Hopscotch turned standard bookings into higher-value orders, generating more than $100,000 in additional revenue from over 3,500 add-ons.

Why it worked: Combos helped Hopscotch capture more revenue from customers already ready to buy, all without disrupting the booking experience.

Learn how to set up Combos.

Your next growth opportunity starts here

These operators show how small changes to your booking flow can lead to meaningful results, whether that’s reaching new customers, improving the guest experience, or increasing revenue.

Ready to put these tools to work for your business? Request a free demo.